InteGreat Web Services

InteGreat makes it easy for you to interact with Collabrance and GreatAmerica, while remaining in your primary business management systems.

Collabrance Integration With ConnectWise

In partnership with ConnectWise, Collabrance created a ticketing integration that allows MSPs to seamlessly transfer tickets between their teams and Collabrance, allowing an MSP and Collabrance to work cohesively and efficiently on the same ticket when needed to resolve customers’ IT issues.

MSPs benefits:

Replicated information that will provide the same view of customer information
New field for Collabrance ticket number
Monitor and manage your customer tickets and activity
Automatically share customer information in real time for up-to-date data that includes the following fields:
- Company
- Collabrance ticket number
- All notes
- Configuration name
- Status
- Site
- Contact
Secure platform to share information and intelligence
Reduce errors and confusion by working on the same ticket in separate systems

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CollabranceCWIntegration

About ConnectWise

Made for companies that sell, service, and support technology, ConnectWise is the #1 business management platform worldwide. Today, more than 90,000 users rely on ConnectWise to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, the platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations. ConnectWise also gives its users access to a powerful network of ideas, experts, and solutions. For more information, visit www.connectwise.com.

InteGreat Web Services

For more information about other integration services provided by GreatAmerica Financial Services, click here.