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Service Desk

Be Different. Deliver Excellence.

Technical credentials are important, but customer service is necessary. We make sure our team members have both to take care of your customers.


 
“Collabrance lets us focus on what we do best. They have the expertise on staff and its one less thing my dealership has to worry about."

– Chap Breard, MOEbiz



We built a team structure that allows us to get to know your customers and provide a more personalized experience. Our support engineers have been selected for their ability to listen, understand issues, and arrive at solutions that put customers on track quickly.

One of the many differentiators our end user customers enjoy is a live voice ready to answer their calls and questions; no hold queue or automated attendant!

Our U.S. based Service Desk and Network Operations Center (NOC), located in Cedar Rapids, Iowa, is staffed with credentialed support engineers. Expand your Managed IT Services team with highly qualified professionals committed to delivering excellence.

Click here to see what our end user customers have to say about their experience working with the Service Desk.

 

We aim to prevent and respond to any IT issue in a way that will WOW you and your customers.


Certifications

  • AAS, BS, BA Degrees
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • HDI Support Center Analyst
  • HDI Knowledge Centered Service Foundations
  • Datto Certified Advanced Technician
  • Fortinet NSE4 Security Professional

Skills

  • Backup
  • Disaster Recovery
  • LAN Management
  • Network Administration
  • Server Administration
  • Security
  • Microsoft Exchange
  • Unified Threat Management (UTM)

Customer References verified by TechValidate.