5 Habits of an Involved C-Level

Be Different. Deliver Excellence.

Mar 22, 2016

Be Fully Engaged in Your Managed IT Services Business


In order for Managed IT Services to be successful, the owner must be committed to adopting the business model, but it doesn’t stop there. It’s like Gary Player saying, “The harder you work, the luckier you get.” When a C-Level champions the implementation of Managed IT Services, the odds of a successful and profitable business are significantly increased.

Here are 5 habits of involved C-Levels:

  1. Create and reiterate a clear vision.

    • Get everyone on the same page with a clear vision. Leadership needs to ensure everyone understands the vision and consistently reiterate that vision.
  2. Show your engagement.

    • Spend time with your team attending meetings, discussing opportunities, and resolving issues. It keeps your finger on the pulse of the business and provides a chance to personally clarify and reinforce messages and vision.
  3. Regularly communicate.

    • Improve team engagement by sharing important events and milestones in the business. When the conversation is open, you and the team will find more opportunities.
  4. Hire and develop an outstanding team.

    • Ensure you properly vet all candidates. Not only for aptitude, but also for attitude. Making sure you have a strong cultural fit is just as important as how well they can technically do the job. Challenge people with projects they have passion around, and they will pleasantly surprise you.
  5. Celebrate the wins.

    • Increase morale and show the team how proud you are of the wins, big or small. Winning (or losing) can become habit, so ensure you are commemorating wins to build and maintain momentum.

When C-Levels are involved with the business, it shows you are truly committed to the business in words and ACTION.

How involved are you? Improve your Managed IT Services business by putting your involvement on display, through genuine engagement in the business and its people. You’ll see, it’s worth it.

Tags: c-level
Category: Leadership

About The Author

Doug Grimm

Doug Grimm, Vice President and General Manager, is responsible for the overall vision, including sales, marketing, operations, strategic leadership and financial performance. Prior to joining Collabrance in 2012 as the Senior Analyst, Doug started at GreatAmerica in 2002. Before working at GreatAmerica, he served in various finance and accounting roles for a publicly traded company in the telecommunications industry. Doug began his professional career with Arthur Andersen LLP. In his tenure with GreatAmerica, he has held various positions within the finance department, and also served as the Director of Sales in the Office Equipment Group. Doug earned his B.A. in Accounting from Luther College and was a Certified Public Accountant.

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