Managed Services Glossary of Terms: “Managed IT Services” vs. “Managed Network Services”

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Apr 05, 2016

Using Managed Services Nomenclature and Terminology

“Managed IT Services” is proactive management of a user’s technology environment by a third party, typically a Service Provider, on behalf of a customer. The distinction that sets it apart is the proactive delivery of the services, as compared to a reactive IT service, also known as a break-fix model (MSPAlliance).

In our industry, sometimes you will hear “Managed IT Services,” AND “Managed Network Services.” So which is it? Which is correct? To be honest, they are used interchangeably. The way they are both used in context probably mean the same thing. However, “Managed IT Services” is used more commonly. Why?

Let’s refer to our friend Merriam Webster Dictionary for a more technical and unbiased understanding of “Network” vs “IT”:

  • Network: a system of computers and other devices (such as printers) that are connected to each other.
  • Information Technology (IT): the technology involving the development, maintenance, and use of computer systems, software, and networks for the processing and distribution of data.

Now you may understand why the copier industry tends to use “Managed Network Services” more often. “Managed IT Services” expands beyond just the devices which is why we endorse using this term over “Managed Network Services.”

There are a lot of terms in our industry, and sometimes it’s hard to keep up with the conversation. Download our “Glossary of Terms” to help you learn more about the lingo in our industry. This includes other popular terms and acronyms related to Managed Services.



Category: Training

About The Author

Brittney Stepanek

Brittney Stepanek, Strategic Marketing Director for Collabrance, is responsible for helping build relationships and brand awareness through strategic marketing initiatives. Before working at Collabrance, Brittney joined GreatAmerica in 2012 doing marketing for the Office Equipment Group. She received her Bachelor of Science in Psychology at the University of Iowa.