When investigating a prospect’s network, many MSPs overlook the importance of the lower layers of the Open Systems Interconnection (OSI) model in favor of looking at servers and PCs. It is critical for Service Providers to not forget about the switches, Wireless Access Points (WAP’s), and other network equipment that play a very important role in a successful network discovery.
For your next discovery, here are three quick tips to avoid long-term pain:
There is a lot to remember when doing a network discovery. As the Service Provider, it’s your responsibility to effectively manage your customers’ network, and properly set them up for long-term success. Understanding the infrastructure is critical to uncovering issues your prospects are having today, what you need to address, and determining the best overall solution to make your customers happy for years to come!
Brian Wells, Director of Product Development, is responsible for the product and service offerings, and helping partners, team members, suppliers and stakeholders understand the program. Prior to joining Collabrance in 2015, Brian was the Director of Information Technology for two other Eastern Iowa organizations. In 1996, Brian started his own VAR and MSP business, and sold it in 2006. He has 30+ years of experience in the IT space. Brian joined Collabrance as a Tier 3 Engineer before being promoted to his current role on the Leadership Team.