2016

Be Different. Deliver Excellence.

5 Tips To Protect Your Business From Ransomware

Matt Garrett | Jul 12, 2016 | Category: Technology

Tips to reduce your risk of becoming a ransomware victim.

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Customer Service Rep Skills You Should Look For in Your Next Hire

Brittney Stepanek | Jul 05, 2016 | Category: Personnel

There’s more to customer service reps than meets the eye.

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Top 8 Reasons to Sell Managed Services

ENX Magazine | Jun 30, 2016 | Category: News

Dealers and resellers looking for new revenue sources or enhanced margins should strongly consider selling managed services.

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Compete on Value, Not Price

Corey Kerns | Jun 28, 2016 | Category: Business Practices

Price is important, but it’s not always everything.

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The Do's and Don'ts of Managed IT and Outsourced Help Desk Services

ENX Magazine | Jun 22, 2016 | Category: News

Lessons to learn before you jump into managed services.

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Remembering to say, “I appreciate you and thank you.”

Doug Grimm | Jun 21, 2016 | Category: Leadership

The importance of employee appreciation and recognition.

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Additional Sales Simplicity Seminar in Atlanta for managed IT service providers

Collabrance LLC | Jun 14, 2016 | Category: News

Managed IT sales training with CharTec helps Service Providers grow their recurring revenue.

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Collecting all customer data… Do we really need it?

Dave Airy | Jun 14, 2016 | Category: Business Practices

Yes, you really need it all. Gather all information upfront to successfully onboard customers.

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Part 3 of 3: Results from the Ritz-Carlton Leadership Center Training

Brittney Stepanek | Jun 07, 2016 | Category: Training

Providing service excellence is more than just your reputation. Understand how it can affect your entire business.

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Part 2 of 3: Actions from the Ritz-Carlton Leadership Center Training

Brittney Stepanek | May 31, 2016 | Category: Training

Service is the way we make people feel. Motivate and challenge your team to create emotional connections and memories.

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