2016

Be Different. Deliver Excellence.

Part 1 of 3: Creating Memorable Service Experiences tips from the Ritz-Carlton Leadership Center Training

Brittney Stepanek | May 24, 2016 | Category: Training

Anyone can have "technical excellence," but it takes special people to provide "service excellence."

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Achieve Your Client Onboarding Goals with Compounding Monthly Recurring Revenue

Corey Kerns | May 16, 2016 | Category: Sales

The impact of closing and onboarding deals faster.

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Customer service tips on how to positively handle negative customers

Ron McAllister | May 10, 2016 | Category: Business Practices

5 Powerful tips to help a frustrated customer.

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Collabrance Launches Enhanced Website and Blog

Collabrance LLC | May 03, 2016 | Category: News

Collabrance LLC announced the launch of the newest version of its www.collabrance.com website.

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What is Managed IT Services?

Lindsay Dick | May 01, 2016 | Category: Business Practices

Service Providers can offer customers more reliability and predictability while lowering their risk.

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DOCUmation Case Study: No MSP Lead Left Behind

Brittney Stepanek | Apr 26, 2016 | Category: Sales

Case Study with DOCUmation: Don’t leave your leads behind if you know you can help them.

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Sell Everything-as-a-Service to Transition Your MSP Business

Jake Wagner | Apr 21, 2016 | Category: Sales

How the Sales Simplicity Seminars are different and helps attendees close more sales.

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Why Sell Managed IT Services?

Hannah O'Donnell | Apr 19, 2016 | Category: Sales

Understand how offering Managed IT Services can provide benefits and opportunities to your business and customers.

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What Customers Look for in a Service Provider

Jake Wagner | Apr 12, 2016 | Category: Business Practices

Find out what customers need in a Service Provider to help manage their technology needs.

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Managed Services Glossary of Terms: “Managed IT Services” vs. “Managed Network Services”

Brittney Stepanek | Apr 05, 2016 | Category: Training

Managed Services Nomenclature and Terminology. Use our glossary to help advance your conversations.

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