Pictured above: Collabrance technicians expand their technical knowledge during a training with Fortinet.
“Train people well enough so they can leave, treat them well enough so they don’t want to.”
– Richard Branson, Founder of the Virgin Group
You recruited top talent, hired them to the team, now the hard work begins to keep them. High turnover can be a company nightmare. You invested in training the employee, the last thing you want is for them to be taken away by another competitor. Avoid company turnover and increase your employee retention by developing career paths.
One of the things our team at Collabrance has expressed is the ability to further their careers. Our employees are driven, enjoy learning, and want a challenge – it’s a good thing. Now, its our role as leaders to make sure we listen and help the team develop into roles they desire.
Here are three things you can do to help empower your team with career paths:
To avoid turnover, make sure you have an employee retention plan in place that includes career pathing. This not only shows you care about your employee, but it will help increase your employee’s skillset, their confidence, and make them happier while fulfilling what you need for a team.
Ron McAllister is the Service Desk Team Leader at Collabrance. His responsibility is to ensure the team delivers a flawless customer service in managing incident restoration and service level agreements. He also monitors the team’s duties at the Service Desk to provide the best user experience. He started with Collabrance 2012 and was recognized by his peers as an Outstanding Achiever in 2014. Ron has an Associates of Applied Science in Electrical Engineering Technology.