Cybersecurity Tips to Educate End-User Customers

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Oct 09, 2018

Video Above: Trevor Hartman from the Collabrance Help Desk shares a quick best practice tip to increase email security!

Best Practices to Help Customers Protect Information

Scams have been around for a long time and as they continue to work, people will continue to use them. Today, people are still creating new scams and using new mediums to execute their scams. A medium that is being exploited now is computers, since computers are integrated into practically everything. As long as people use computers, criminals will continue to use them in their scamming efforts.

Some examples of scams that might sound familiar to you could include:

  • The Nigerian Prince check scam
  • Winning a fake lottery or prize
  • Travel scams
  • Disaster relief scams

We know people are falling for these scams because studies show a good percentage of people are willing to give out personal information voluntarily to people they may or may not know. This can be interpreted as a majority of the population is not careful enough with their information. It’s scary to find the numbers are sometimes in favor of the criminals.

How do you avoid being a victim of a scam?

The best way to combat scammers is to educate ourselves with the current techniques they are using. One of the biggest techniques for scamming today is “phishing.” This is an attempt to send a fraudulent email made to appear as something credible in to steal from you. They want to steal your money and if they can’t get that, they will settle for your information.

A common example of phishing could be a cybercriminal sending you and email that appears like it is from your bank asking for you to “please send your address and social security number for our records.”

How do you know if it is legit or fraudulent?

To protect yourself, your company, and your customers from these cyber attacks you need to be up to date with current scamming trends and also know some best practices to follow in case you are suspicious of something.

Here are a list of cyber safety tips and best practices to follow to help minimize your chances of falling victim to a scam:

  • Pop-ups
    • Make sure your browser has a pop-up blocker turned on.
    • Be suspicious of any pop-ups.
  • Spelling errors
  • Email
    • Be cautious of all links and attachments.
    • If you are not expecting or not familiar with an email address, be cautious.
    • Be cautious the email body is vague.
    • If you are possibly familiar with sender but were not expecting the email, reach out to the person to see if they did in fact try to email you.
  • Familiarize yourself with popular scams or social engineering tactics
    • There are many great news websites with articles on current scams.
    • Example: JohnD@marrillych.com (Notice "Merrill Lynch" is spelled incorrectly?)
  • If something says “time sensitive” and you’re not familiar with the contents, do not feel the pressure to be rushed.

It’s not a bad thing to be suspicious! If something seems suspicious, consult your IT provider or do some further research to determine what the best course of action should be. Remember that like a fence or a firewall, you are the first line of defense to your money and information.

What is the best way to defend yourself against cybercrimes?

The best advice for defending against these scams is to be aware. Be aware that people are trying to scam you and be aware that the resources exist to help you spot these scams. If you follow these cyber safety tips, stay vigilant, and stay updated – You should feel more confident that you’re protecting your money and your information.

Download our generic private-label presentation that includes email safety tips to share with your customers:



Category: Technology

About The Author

Trevor Hartman

Trevor is a Service Desk Triage Specialist at Collabrance. Trevor has his Associate of Applied Science degree in Computer Support.