Managed IT Service Provider Acronyms

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Mar 26, 2019

Image Above: MSPs at ConnectWise IT Nation Event.

MSP Terminology:

What does MSP Stand for? What is an MSP? What is the definition of an MSP? What is the meaning for MSP?

No, I’m not talking Minneapolis, St. Paul. For this blog’s purposes, let’s talk MANAGED SERVICES. For a technical industry, it’s generally in our nature to make things confusing. For every one term, there are about another handful of terms that mean the same thing. In addition, the IT channel love acronyms. Sometimes it can feel like another language with all the abbreviations. Don’t worry, we’re here to help! We combined a list of MSP acronyms for you reference.

What does “MSP” mean?

In the IT channel, "MSP" stands for “Managed Service Provider.”

This term can also be referred to as:

  • Managed Services Provider
  • Managed IT Services Provider
  • Managed IT Provider
  • Managed Network Services (MNS)
  • Service Provider
  • Solution Provider
  • Office technology provider

Yes, all of these terms generally refer to the same thing. An MSP is a B2B company who provides IT services to other companies so they can focus on their core business. MSPs manage a customer’s IT network remotely and proactively. Typically, MSPs have SMB customers who have limited in-house IT. Instead of an SMB hiring their own internal technical team and infrastructure, they see value in outsourcing it to a team of experts. IT has become a necessity today, just like turning on the lights in your company and paying an electricity bill. Different MSPs offer different IT products, services and specializations.

What are different acronyms MSPs use in the IT channel?

To help us all get a quick 101 of terms you might hear in the IT channel, enjoy this glossary of terms:

  • AD – Active Directory
  • API – Application Programming Interface
  • AYCE – All You Can Eat
  • B2B – Business to Business
  • B2C – Business to Customer
  • BCBusiness Continuity
  • BDRBackup and Disaster Recovery
  • BIQ – Business Implication Questions
  • CRM – Customer Relationship Management
  • EBITA – Earnings before interest, taxes, depreciation, and amortization
  • HaaP – Hardware as a Project
  • HaaR® – Hardware as a Rental
  • HaaS – Hardware as a Service
  • IaaS – Infrastructure as a Service
  • IoT – Internet of Things
  • LAN – Local Area Network
  • MPS – Managed Print Services
  • MRRMonthly Recurring Revenue
  • MSSPManaged Security Service Provider
  • NOC – Network Operations Center
  • OEM – Original Equipment Manufacturer
  • OML – Operational Maturity Level (Service Leadership Inc./SLIQ®)
  • OS – Operating Systems
  • PSA – Professional Services Automation
  • QBRQuarterly Business Review
  • RMM – Remote Monitoring and Management
  • RPORecovery Point Objective
  • RTORecovery Time Objective
  • SaaS – Software as a Service
  • SIEM – Security Information Event Management
  • SLA – Service Level Agreement
  • SMB – Small to Medium Business
  • SME – Subject Matter Expert
  • SP – Service Provider
  • SPLA – Service Provider Licensing Agreement
  • TCP Target Customer Profile
  • UTM – Unified Threat Management
  • VAR – Value Added Reseller
  • vCIO – Virtual Chief Information Officer
  • VOIP – Voice over Internet Protocol
  • XaaS – Everything as a Service

Soon, this will all be second nature to you. Enjoy this list, and if we’ve missed one, feel free to send it our way to add to the list!

What is a “MASTER MSP”?

MSPs who are eager to scale their business faster with fewer risks, partner with a Master MSP. Learn more about why MSPs are outsource to a Master MSP and if it is a good fit to grow your managed services business.

What is a Master MSP?


Category: Business Practices

About The Author

Brittney Stepanek

Brittney Stepanek, Strategic Marketing Director for Collabrance, is responsible for helping build relationships and brand awareness through strategic marketing initiatives. Before working at Collabrance, Brittney joined GreatAmerica in 2012 doing marketing for the Office Equipment Group. She received her Bachelor of Science in Psychology at the University of Iowa.