Image Above: Collabrance Service Desk & NOC Technicians in Cedar Rapids, Iowa.
As technology continues to evolve, so do the private-label offerings Collabrance provides to MSPs and MSSPs in the United States. In addition to their private-label IT offerings, the Master MSP provides several value-add services to help Technology Providers overcome challenges and accelerate their growth and profitability faster.
One of the unique factors that qualified Collabrance as a Top 10 MSSP is their customer service.
“Our live-voice help desk is one of the unique aspects of our offerings. Through this we are able to be responsive and timely to end-users’ IT needs. Our technical team answers the queries raised by the end users without any hold queues or automated attendants,” states Corey Kerns, General Manager at Collabrance.
As a result, the Collabrance service desk and NOC actively maintains an average of 97 percent customer satisfaction rate.
Enterprise Security is a print magazine which provides CIOs and CISOs viewpoints on the latest cyber threats and security trends. Enterprise Security magazine educates organizations on reducing risk and complexity by sharing unique market trends, including how security needs embedded within hardware and software solutions, and work with each other to provide integrated multi-layered protection.