Website & Digital Marketing Best Practices for MSPs

Be Different. Deliver Excellence.

Jan 14, 2020

Video Above: Just as fast as technology is evolving, so are the ways customers are buying and making purchasing decisions, including their IT needs for their business. To help MSPs improve their lead generation opportunities, we are providing a new webinar series to share marketing best practices. Watch the full webinar to get more in-depth information and series of FAQs including: Bounce Rates, Site Speed, Outsourcing Options, etc.

Does your MSP website work for you, your leads and existing clients?

MSPs Continue to Identify Marketing as a Top Challenge in Growing Managed Services Business

Managed Service Providers (MSPs) are passionate and skilled when it comes to technology. However, when it comes to marketing their IT business, MSPs continue to share and identify “lead generation” as a top pain point:

“MSPs indicate Marketing and Sales is their #1 business challenge.” - Datto

Marketing and Sales #4 Challenge for MSPs” – ChannelE2E

“84% of HTG respondents (150) surveyed indicate Marketing and Selling Services as their biggest challenge. For Non-HTG respondents (31), it was their 2nd top challenge.” – ConnectWise

We find that when it comes to marketing, MSPs are either (1) not doing anything and hoping for word-of-mouth referrals, (2) trying to do marketing in addition to their primary role and responsibilities, (3) identifying the opportunity and dedicating an internal resource to focus on marketing, or (4) outsourcing their marketing needs to get help from seasoned experts.

If you are reading this blog or you attended our recent lead generation webinar with Dan Kurns, a Digital Marketing Consultant we use at Collabrance, my assumption is that you hopefully see value and opportunity when it comes to marketing. To help you improve your lead generation efforts, in this blog we will share how MSPs can enhance their website: information and content, ability to capture leads and create a better experience for visitors to help you, your leads and existing customers.

10 Steps to Improving Your Managed Services Website

1. Make Your Website Your #1 Digital Marketing Priority

Do you view your website as a sales and marketing tool? What roles does your website play in your sales and marketing efforts?

Think of your website as the hub of all your digital marketing activities that can be the primary call-to-action for your distribution tactics like emails, advertising, social media, news releases, etc.

Most everything you promote and market can link to your website for a lead or customer to find more information about your managed services business.

Once you get a visitor on your website, you then can provide them the opportunity to self-educate and self-qualify themselves for your managed services offerings based on the information you provide. By the time a website visitor reaches out to you and you know they exist, you will have advanced your sales process by answering questions upfront and generated a warmer, more qualified lead who is engaged – resulting in a faster and higher close rate.

Your website is like your online showroom that’s open 24/7/365. It works for you while you’re off the clock. As new leads visit your website, this is your first introduction and digital handshake to customers… so take the time to make it a great experience and keep them on your website before they look for another competitive option.

2. Include Relevant Content and Descriptions on Web Pages

Do you share important content? Do you answer customer and prospect FAQs? What information do YOU seek online as a buyer before making a purchase? Do you provide that to your prospects?

The first thing a user sees on your webpage is usually your title header. Write a clear header that highlights what the user can expect to find on that web page. When aiming for a length of copy, Dan Kurns recommends to include 1,000 words per web page. Do users read that much? Some do, some don’t. Users will read what they want to. Common information and questions users research with your managed services offering can include (“The Big 5” by Marcus Sheridan, They Ask You Answer):

  1. Cost / Pricing
  2. Benefits / Problems
  3. Comparisons / Verses
  4. What’s Included / Best of
  5. Reviews / Referrals

One of the benefits of being descriptive and using more content is for search engine optimization (SEO) opportunities, and the ability for your managed services business to be found online.

3. Incorporate Targeted Keywords and Phrases Throughout Your Website

Are you attracting the right users? Can search engines find you as a solution to a user’s need? Can leads find you online and the information they need?

Search Engine Optimization (SEO) helps users find you as a solution to the questions they are asking online. There are many things you can do to increase your rankings, but this is a process and start small. Think about keywords and phrases leads and customers search, and use them throughout your website where it makes sense. Here are some QUICK and simple SEO first steps recommended by Dan Kurns:

    • Meta Title (50-60 characters)
      • Recommended Format: Primary Keyword | Secondary | Business Name
    • Meta Description (90-159 Characters)
    • Heading Tags (H1, H2, and H3)
      • H1s include your Primary Keywords
      • H2s, H3s, and H4s include your primary and secondary keywords
    • Body copy
      • Link high-value keywords within content sections of your web pages

For more best practices on SEO, Google and Online Reviews, join our next marketing webinar on April 23rd!

4. Know When to Build a Web Page or a Landing Page

Do you know the difference between landing pages and web pages? Do you have a system of when to use which?

Depending on the content and purpose, you can build a web page or a landing page. Typically, a web page is more informational and included as a core component of your sitemap. An example of a web page could include your Managed Security Service Provider (MSSP) Offering. However landing pages include campaigns and short-term promotions to drive conversions (i.e. Form Completions). An example of a landing page could focus on something that provides value in exchange for information like a Marketing Toolkit. Something like this can be deleted after a campaign is complete, and doesn’t need a menu bar so it helps focus the user on one clear next step.

5. Use Forms on Your Website to Capture Leads

Do you know who is visiting your website? Are you creating opportunities to capture users as leads on your website?

Once you get a visitor on your website, your next step is try to capture them as a lead. Using a form is one of the most common ways to capture a lead on a website. Forms are a great way to pre-qualify your managed services leads, gather initial information and open lines of communication. Through A/B testing, you can experiment with how many questions or form fields you want to include. Usually the more fields or questions asked results in less form submissions and vice versa. Other ways to capture leads on your website could include pop-up windows, tracking pixels, etc. The trick is trying to understand what incentive you can provide to a lead as an exchange for their information!

6. Guide Users with Call-to-Actions on Your Website

Do your website visitors know what their next step is? What do you want users to do on your webpages?

For those users who are interested in more information, include clear call-to-actions in multiple areas which helps them easily take that next step and advance themselves down your sales funnel. Change the language, and create a sense of urgency! You can get creative and find ways to make it about the lead, not you. For example instead of “Complete this form” maybe say something like, “Tell us about you” or replace “Contact Us” with “How can we help you?” Your website, just like your managed services business, should be customer-centric.

7. Keep Your Website Load Times Short

How long does it take a user to view your web page? Are you losing leads and missing sales opportunities because of long load times?

Have you ever gone to a website but it took too long to render, so you just left before it could load? Same, me too. Site speed is critical for online users who are eager to find information. Dan Kurns shared that for every second past three seconds, you can lose ~25% of visitors on your website. He recommended trying to prioritize a page load speed <2 seconds to retain more users.

8. Make Your Website Responsive

Is your website mobile friendly? Can users view your website easily on phones, tablets AND desktops?

Today, we take our phones almost everywhere and can use them for just about anything. Dan Kurns reminded us that buyers are increasingly on their phones and driving more than half of all web traffic from their mobile devices. As you build or enhance your website, keep it mobile-friendly! This can include being mindful of: How many columns do use (try to stick to 1)? How does your picture look on a vertical phone verses a horizontal desktop screen? How long is that title? Does anything run outside the screen? Can a user just scroll down, or do they have to move the window to the right to view everything? Does a user have to click numerous times to get the information they seek, or can they just keep scrolling down?

9. Secure Your Website

Is your website secure? Are you losing traffic to your website because Google doesn't feel it is secure?

As an IT provider who promotes cybersecurity, please make sure your website is secure! A hacked website for an MSP could be detrimental to your reputation, image and business. Even more importantly, protecting your potential customer’s information is more vital than ever, and now Google rewards you for a secure website. Increasing your website’s protocol to HTTPs is an amazing first step, but soon HTTP2 will be a necessity.

10. Increase Your Website Traffic Through SEO, Google & Online Reviews

How well is your website found by users and search engines? How is your online presence prior to a user getting to your website? Are you interested in generating more managed services leads through digital marketing tactics?

Marketing continues to be identified as a top pain point by MSPs. To help you overcome these lead generation challenges, we built a free educational webinar series to share ideas on how you can scale your business faster with digital marketing tactics. Once you have a strong website, your next steps include optimization for search. Our next webinar featuring Dan Kurns will provide tips on ways you can get your website to be found by online search engines. Be sure to join us again if you're eager to increase your organic traffic to your managed services website.

How to Build Your Reputation & Presence with SEO, Google & Online Reviews
April 23rd @ Noon CDT

Register for Marketing Webinar(s)
View the full webinar series.

Category: Sales

About The Author

Brittney Stepanek

Brittney Stepanek, Strategic Marketing Director for Collabrance, is responsible for helping build relationships and brand awareness through strategic marketing initiatives. Before working at Collabrance, Brittney joined GreatAmerica in 2012 doing marketing for the Office Equipment Group. She received her Bachelor of Science in Psychology at the University of Iowa.