Collabrance Master MSP & Managed IT Services Blog

Be Different. Deliver Excellence.


Thanks for visiting our blog where you will find the latest news for Managed Service Providers (MSPs) on what it takes to be successful in technology and the IT Services industry.

  • Newly Enhanced MSSP Offering

    Newly Enhanced MSSP Offering

    Collabrance announces a newly enhanced white-label offering for Managed Security Service Providers (MSSPs).

  • Are You Communicating Effectively?

    Are You Communicating Effectively?

    Communication can make or break any business relationship.

  • The Implications of having an

    The Implications of having an "IT Person"

    How a prospect's IT person will never be as good as an MSP.

  • MSSP Accelerator Event

    MSSP Accelerator Event

    Security Sales & Marketing Summit

  • Is Collabrance for Sale?

    Is Collabrance for Sale?

    In an ever-changing environment, our answer remains the same.

Below you will find our most recent posts from MSP industry experts. The best way to stay in touch with us is to subscribe to our eNewsletter for monthly communications that include MSP best practices to increase your profit, grow faster, and improve service. We trust that you'll find our MSP Blog eNewsletter to be a useful resource for your business.

Recent Posts

Customer Service Rep Skills You Should Look For in Your Next Hire

Brittney Stepanek | Jul 05, 2016 | Category: Personnel

There’s more to customer service reps than meets the eye.

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Top 8 Reasons to Sell Managed Services

ENX Magazine | Jun 30, 2016 | Category: News

Dealers and resellers looking for new revenue sources or enhanced margins should strongly consider selling managed services.

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Compete on Value, Not Price

Corey Kerns | Jun 28, 2016 | Category: Business Practices

Price is important, but it’s not always everything.

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The Do's and Don'ts of Managed IT and Outsourced Help Desk Services

ENX Magazine | Jun 22, 2016 | Category: News

Lessons to learn before you jump into managed services.

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Remembering to say, “I appreciate you and thank you.”

Doug Grimm | Jun 21, 2016 | Category: Leadership

The importance of employee appreciation and recognition.

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Additional Sales Simplicity Seminar in Atlanta for managed IT service providers

Collabrance LLC | Jun 14, 2016 | Category: News

Managed IT sales training with CharTec helps Service Providers grow their recurring revenue.

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Collecting all customer data… Do we really need it?

Dave Airy | Jun 14, 2016 | Category: Business Practices

Yes, you really need it all. Gather all information upfront to successfully onboard customers.

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Part 3 of 3: Results from the Ritz-Carlton Leadership Center Training

Brittney Stepanek | Jun 07, 2016 | Category: Training

Providing service excellence is more than just your reputation. Understand how it can affect your entire business.

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Part 2 of 3: Actions from the Ritz-Carlton Leadership Center Training

Brittney Stepanek | May 31, 2016 | Category: Training

Service is the way we make people feel. Motivate and challenge your team to create emotional connections and memories.

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Part 1 of 3: Creating Memorable Service Experiences tips from the Ritz-Carlton Leadership Center Training

Brittney Stepanek | May 24, 2016 | Category: Training

Anyone can have "technical excellence," but it takes special people to provide "service excellence."

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