Collabrance Blog

At Collabrance, a persistent challenge we hear from MSPs is the difficulty of hiring and retaining technical talent. And while working with an outsourced provider can relieve the strain of an understaffed team, it doesn’t eliminate the need to create a positive work environment. Keeping our team of service desk technicians engaged is something I think about a lot in my day-to-day, and I’ve learned a few things about employee satisfaction over the course of my career.