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Blog Feature customer service

By: Hollie Braid
October 3rd, 2022

I’ve been in customer service for the entirety of my career. I’ve held roles in food service, hospitality, and currently information technology. If there was a role that involved helping customers, I was there. As such, I view all customer service situations with an eye that may be more critical than most, and for the past few years, I have found myself muttering more frequently that “customer service is dead.”  Pleasant interactions with customer service employees are sparse at best and having an excellent experience is rare. 

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Blog Feature customer service

By: Zach Wilcox
July 11th, 2022

A topic that comes up often in discussions with MSPs is when to "talk price" with prospective clients.  There isn’t a perfect time in the sales motion to bring up costs for everyone. However, in this blog, we will compare the pros and cons of different approaches so you can determine what the best option for your business is. 

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