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How Important is Satisfaction to Your Business?

Three reasons why you should include both internal and external input in your business strategy.

Customer service tips on how to positively handle negative customers

5 Powerful tips to help a frustrated customer.
AFTER working with a good Service Desk. BEFORE getting help when technology breaks… a good Service Desk anticipates their pain and is ready to help.…he most challenging aspects of a job. A good Service Desk will work hard to help resolve the customers

Part 2 of 3: Actions from the Ritz-Carlton Leadership Center Training

Service is the way we make people feel. Motivate and challenge your team to create emotional connections and memories.

Part 3 of 3: Results from the Ritz-Carlton Leadership Center Training

Providing service excellence is more than just your reputation. Understand how it can affect your entire business.

Passwords and Password Policies... A Love/Hate Relationship

Why password policies are in place and so important as a safety precaution.
is a joint mission between the user and the Service Desk. The Service Desk will function according

What to Look for in a Backup Solution

Deliver improved business continuity your customers need and understand.

Performing Service Desk Orientation

Don’t skip this last step onboarding your new customers.
ucating them about how they can best use the Service Desk with an orientation with your team. This wil…strated customers. That step is delivering a Service Desk orientation. Conducting a high