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MSP Onboarding Checklist: Tips to Improve First-Call Resolution & Managed Services Onboarding Process

Cobb Technologies uses onboarding process to provide exceptional service to customers from the start.
Video Above: Jeff Blount, vCIO at Cobb Technologies, shares how Collabrance helps them with their onboarding process for managed services customers. Cobb Technologies Uses…… https://www.collabrance.com/about-us/blog/2018/09/msp-onboarding-checklist-10-tips-increase-first-call-resolution-rate-improve-managed-services-onboarding-process

Top 3 MSP Objections to Outsourcing Managed Services Offering & the Truth About Partnering with a Master MSP

MSP Discussions from Boston ChannelPro SMB Forum Event.
Image Above: Hannah Erb (Left) and Doug Grimm (Right) from Collabrance attend ChannelPro SMB Forum MSP Event in Boston. MSP Discussions from Boston ChannelPro SMB Forum Event …… https://www.collabrance.com/about-us/blog/2018/09/top-3-msp-objections-outsourcing-managed-services-offering-truth-about-partnering-master-msp

How to Become a Managed Security Service Provider (MSSP): Your Customer Depends On It

Opportunity for MSPs to differentiate themselves and position their IT business as an industry leader with only 18% of the market considering themselves an MSSP.
Recorded Webinar (Above): "State of Managed Security Services: Survey Results & Panel Discussion" (August 2018) moderated by Greg VanDeWalker (Vice President of IT Channel & …… https://www.collabrance.com/about-us/blog/2018/09/how-become-managed-security-service-provider-mssp-your-customer-depends-it

Marcus Sheridan Shares How to Build Trust to Win More Customers

Provide today’s buyers with answers to “the Big 5” questions they seek on your website.
Provide today’s buyers with the upfront information and answers to “the Big 5” questions they seek on your website Whether you’re B2B or B2C, in managed IT services, managed pr…… https://www.collabrance.com/about-us/blog/2018/09/marcus-sheridan-shares-how-build-trust-win-more-customers

ChannelPro Network Visits the Collabrance Booth

ChannelPro Network checks in with Collabrance at SMB Forum in Boston.
Picture (Credit to ChannelPro Network): Hannah Erb (Left) and Doug Grimm (Right) from Collabrance. ChannelPro Network Stops Collabrance Booth at the SMB Forum MSP Event Do…… https://www.collabrance.com/about-us/blog/2018/09/channelpro-stops-collabrance-booth