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How listening first on your Help Desk will help increase your customer's satisfaction. Image Above: Collabrance Help Desk Technicians receive WOW! Awards for providing amazing customer service experiences. Why Help Desk techs shouldn’t assume IT issues, but instead…… https://www.collabrance.com/about-us/blog/2019/06/are-your-help-desk-technicians-listening-first-provide-amazing-customer-service-experiences
Annual survey shares Managed Services' challenges and opportunities in the IT Channel.Annual Survey Shares Managed Services’ Challenges and Opportunities in the IT ChannelEvery year, Datto surveys thousands of managed service providers (MSPs) to learn about their cu…… https://www.collabrance.com/about-us/blog/2019/06/datto-state-msp-report-top-4-pain-points-review-2019