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How listening first on your Help Desk will help increase your customer's satisfaction. Image Above: Collabrance Help Desk Technicians receive WOW! Awards for providing amazing customer service experiences. Why Help Desk techs shouldn’t assume IT issues, but instead…… https://www.collabrance.com/about-us/blog/2019/06/are-your-help-desk-technicians-listening-first-provide-amazing-customer-service-experiences
Annual survey shares Managed Services' challenges and opportunities in the IT Channel.Annual Survey Shares Managed Services’ Challenges and Opportunities in the IT ChannelEvery year, Datto surveys thousands of managed service providers (MSPs) to learn about their cu…… https://www.collabrance.com/about-us/blog/2019/06/datto-state-msp-report-top-4-pain-points-review-2019
Annual Awards Banquet exemplifies the GreatAmerica company culture. Video Above: Photos of Collabrance Team Members celebrating at the Annual GreatAmerica Awards Banquet.
Annual Awards Banquet Exemplifies the GreatAmerica Company Culture …… https://www.collabrance.com/about-us/blog/2019/06/celebrating-successes-sharing-rewards-and-making-time-fun
Channel Futures identified Collabrance as a top forward-thinking Master MSP for leading trends in managed services on their 2019 MSP 501 List. Image Above: Brian Wells, Director of Product Development at Collabrance, shares his reaction to the team being named on this year's MSP 501 List by Channel Futures.
Master MSP…… https://www.collabrance.com/about-us/blog/2019/06/channel-futures-names-collabrance-among-worlds-most-elite-managed-services-providers
What was most valuable for MSPs at DattoCon? Image Above: GreatAmerica and Collabrance team members talk with MSPs at DattoCon (2019).
Remember to leverage your time at events with other MSPs After recently attending Datt…… https://www.collabrance.com/about-us/blog/2019/06/leveraging-your-time-conferences-what-i-learned-dattocon-2019