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Are Your Help Desk Technicians Listening First to Provide Amazing Customer Service Experiences?

How listening first on your Help Desk will help increase your customer's satisfaction.
Image Above: Collabrance Help Desk Technicians receive WOW! Awards for providing amazing customer service experiences. Why Help Desk techs shouldn’t assume IT issues, but instead…… https://www.collabrance.com/about-us/blog/2019/06/are-your-help-desk-technicians-listening-first-provide-amazing-customer-service-experiences

Datto State of the MSP Report Top Pain Points Review 2019

Annual survey shares Managed Services' challenges and opportunities in the IT Channel.
Annual Survey Shares Managed Services’ Challenges and Opportunities in the IT ChannelEvery year, Datto surveys thousands of managed service providers (MSPs) to learn about their cu…… https://www.collabrance.com/about-us/blog/2019/06/datto-state-msp-report-top-4-pain-points-review-2019