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Are Your Help Desk Technicians Listening First to Provide Amazing Customer Service Experiences?

How listening first on your Help Desk will help increase your customer's satisfaction.
Image Above: Collabrance Help Desk Technicians receive WOW! Awards for providing amazing customer service experiences. Why Help Desk techs shouldn’t assume IT issues, but instead……
https://www.collabrance.com/about-us/blog/2019/06/are-your-help-desk-technicians-listening-first-provide-amazing-customer-service-experiences

Datto State of the MSP Report Top Pain Points Review 2019

Annual survey shares Managed Services' challenges and opportunities in the IT Channel.
Annual Survey Shares Managed Services’ Challenges and Opportunities in the IT ChannelEvery year, Datto surveys thousands of managed service providers (MSPs) to learn about their cu……
https://www.collabrance.com/about-us/blog/2019/06/datto-state-msp-report-top-4-pain-points-review-2019

Celebrating Successes, Sharing Rewards and Making Time for Fun

Annual Awards Banquet exemplifies the GreatAmerica company culture.
Video Above: Photos of Collabrance Team Members celebrating at the Annual GreatAmerica Awards Banquet. Annual Awards Banquet Exemplifies the GreatAmerica Company Culture ……
https://www.collabrance.com/about-us/blog/2019/06/celebrating-successes-sharing-rewards-and-making-time-fun

Channel Futures Names Collabrance Among World’s Most Elite Managed Services Providers

Channel Futures identified Collabrance as a top forward-thinking Master MSP for leading trends in managed services on their 2019 MSP 501 List.
Image Above: Brian Wells, Director of Product Development at Collabrance, shares his reaction to the team being named on this year's MSP 501 List by Channel Futures. Master MSP……
https://www.collabrance.com/about-us/blog/2019/06/channel-futures-names-collabrance-among-worlds-most-elite-managed-services-providers

Valuable MSP Peer-to-Peer Conversations at DattoCon

What was most valuable for MSPs at DattoCon?
Image Above: GreatAmerica and Collabrance team members talk with MSPs at DattoCon (2019). Remember to leverage your time at events with other MSPs After recently attending Datt……
https://www.collabrance.com/about-us/blog/2019/06/leveraging-your-time-conferences-what-i-learned-dattocon-2019