hdr-servicedesk.jpg

Service Desk

Be Different. Deliver Excellence.


 
“Collabrance lets us focus on what we do best. They have the expertise on staff and it's one less thing my team has to worry about."

– Chap Breard, MOEbiz



Provide your managed IT customers with our U.S. based, live answer, private label, channel only Service Desk and NOC.

We built a team structure that allows us to get to know your customers and provide a more personalized experience. Our technical support engineers have been selected for their ability to listen, understand issues, and arrive at IT solutions that put customers on track quickly.

One of the many differentiators our end user customers enjoy is a live voice Help Desk ready to answer their calls and questions; no hold queue or automated attendant! As an extension of your team, we can customize a private label program that includes answering your customer calls as your company.

Our U.S. based Service Desk and Network Operations Center (NOC), located in Cedar Rapids, Iowa, is staffed with credentialed support engineers. Collabrance has dedicated Subject Matter Experts or SMEs for every part of our standardized technology stack. Expand your Managed IT Services team with highly qualified IT professionals on the Collabrance Service Desk who are committed to delivering service excellence.

 

We aim to prevent and respond to any IT issue in a way that will WOW you and your customers.

Technical credentials are important, but customer service is necessary. We make sure our team members have both to take care of your customers.


HDI_TeamCert_2018_K-stacked.jpg

The HDI Support Center Certification recognizes a support center's commitment to excellence, efficiency, and service quality by 80%+ of Service Desk Team Members becoming HDI Certified.

Certifications

  • AAS, BS, BA Degrees
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • HDI Support Center Analyst
  • HDI Knowledge Centered Service Foundations
  • Datto Certified Advanced Technician
  • Fortinet NSE4 Security Professional

Skills

  • Backup
  • Disaster Recovery
  • LAN Management
  • Network Administration
  • Server Administration
  • Security
  • Microsoft Exchange
  • Unified Threat Management (UTM)

If you choose to outsource your NOC and Help Desk, select a partner who can provide your customers with the best experience and treat them as you would.

Click here to see what our end user customers have to say about their experience working with the Collabrance Service Desk.

Customer References verified by TechValidate.