Onboarding Assistance

Be Different. Deliver Excellence.

Service activation assistance for efficient customer onboardings.

Video Above: Jeff Blount, vCIO at Cobb Technologies, shares his experience working with the Collabrance Service Activation Team with onboardings.

Collabrance provides a Service Activation Team, who is a dedicated resource to help you onboard new managed services clients, or migrate existing accounts. Our Service Activation Team provides project management and technical support to your team.

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Network Assessments & Reporting

  • 1-on-1 Onboarding training
  • Best practices on preparing a network
  • How to run a network discovery for the best results
  • Assist your onsite technical team
  • Identify & collect all data needed in a customer’s network
  • Generate reports (i.e. hardware inventory, network assessment, active directory users)

Onboarding Coordination & Implementation Services

  • Pre-Implementation call
  • Review orders & information
  • Create & monitor onboarding plan
  • Assign tasks & responsibilities
  • Configure & install UTM devices & data protection services

  • Ensure new subscribers are correctly setup in RMM & PSA systems
  • Deploy hosted email solution & migrate existing email


Work with the Collabrance Service Activation Team and use our processes to save time, headaches, and create exceptional IT service experiences to your new customers and migrated accounts.

Onboarding Tips