MSP Offering

Be Different. Deliver Excellence.

Managed Service Provider (MSP) Offering

Go to market with a best-in-class MSP offering that keep your customers happy.

Provide your customers with an amazing managed services offering and IT experience.

The Collabrance MSP offering is our most popular and competitive solution for MSPs to resell. Outsourcing with Collabrance can be a great option for MSPs looking to scale their managed services business faster, and with less overhead, risk and headaches. We also provide several value-add services to help you achieve greater success in your managed services business.

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What's Included in the Collabrance MSP Offering

Together, we can help MSPs provide a robust offering to managed services customers to ensure they have the technology and support they need. The Collabrance Pricing Model reflects the above offering and is structured to help MSPs obtain best-in-class margins and opportunities.

  Collabrance MSP Offering
Preventative Maintenance
24/7 RMM Monitoring with 7-7CST NOC Remediation M-F X
Hardware Health Monitoring X
Device Performance Monitoring X
Disk Health Check X
AV and Patch Monitoring X
Patching - Windows and 3rd Party Patching X
HTTP/HTTPS Monitoring X
Proactive Reboot Procedures X
Patching Verification X
Internet Connectivity X
DNS Filtering X
Moves, Adds, Changes
Active Directory and Exchange X
Security and Distribution Group Management X
Printer and File Sharing Permission Management X
SPAM Filtering X
Password Updates X
Microsoft Windows and Apple Mac Workstations
Support up to, and through the OS X
Remote Desktop Access X
Mobile Devices (Smartphones / Tablets)
Email Account Setup X
ActiveSync X
Help Desk
Live-Answer Service Desk X
Email Solution  
Monitored and secured Hosted Exchange or O365 X
Access to mailbox, calendar, contacts, notes and tasks X
Full support including moves/add/changes X
Backup - Image Level
Monitor, Remediate and Restore X
Bare Metal Restore X
Local Virtualization X
Cloud Virtualization X
Backup - File Level
Monitor and Remediate X
Recovery of Individual Files X
Unified Threat Management (UTM)
HaaR®, including Hardware, Warranty, Replacement X
Updates: OS and Signature X
Change Requests X
Routing, Policies and Network/Port Address Translation X
Content Filtering X
LDAP Authentication Integration X
ISP Failover Configuration X
Remote Resolution Rate X
UTM Report X
License Key Inventory Report X
Hardware Upgrade Planning Report X
Quarterly Business Review Report X
Capacity Planning Report X
Hardware Inventory Report X
Account Scorecard (Service Provider Trending) X
SLA Reporting X
Monthly Web Traffic Overview Report (UTM) X
Sales Support X
Pre-Sales Engineering Support X
Onboarding Support X

Click here to compare with other Collabrance MSP Offerings.

Pricing & FAQs

What is the Collabrance COGS for the MSP Offering?

For our MSP Solution, Collabrance Cost of Goods Sold (COGS) to the Service Provider typically ranges from $55-$75 per user per month. We train our MSP partners on how to go to market with a price of $110-$200 per user per month, to help them obtain a 40-60% best-in-class margin. Click here to learn more about our pricing model.

What Hardware and Technology is included for MSPs?

Collabrance provides the UTM device as part of our monthly fee. Our Partners can also purchase any Datto appliances through Collabrance. Our service includes Microsoft Exchange email for all users. Service Providers are responsible for acquiring all other hardware through their own distributors. Most Service Providers will pay for the hardware themselves (terms will fluctuate), and they can either finance the hardware to the end user, or sell it to them.

How does Collabrance invoice MSPs?

Collabrance generates one monthly invoice to the Service Provider that is broken out by Subscriber and includes the above services from Collabrance. The Service Provider is then responsible to invoice each Subscribers with their markup and collect payment. (NOTE: If transaction was financed through GreatAmerica HaaR® transaction, Collabrance will still invoice the service provider monthly, but GreatAmerica will invoice a bundled bill to the end user that includes the hardware, Collabrance fee, as well as the Service Provider's services and markup.)

Other Collabrance Offerings for MSPs

Find other opportunities to help your customers with our flexible managed services offerings.