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Why Choose Collabrance?

We are dedicated to helping MSPs grow and scale their business.

We built our master MSP model differently to help service providers avoid missteps and accelerate their success.

About Us

Collabrance works with progressive managed services providers to build strategic, long-term, mutually beneficial opportunities, aimed at providing exceptional solutions and service to the MSP's end customer.

You maintain ownership of the customer, while we deliver service excellence through a comprehensive suite of IT solutions and behind-the-scenes customer support.

If I have a question, I get a response. In any situation - be it a help desk call in the middle of the night or an email to the sales or onboarding teams - it's always an immediate response. There are no dumb questions.

Danielle Wolowitz
Danielle Wolowitz Vice President, Marketing and Business Services, Shore Business Solutions

Value-Added Services

We use a hands-on approach to understand your challenges, identify opportunities, and provide the right solutions to grow your managed IT services business - quickly.

Sales, Marketing & Solution Support

  • Tech stack management and delivery
  • Assistance with proposals and sales conversations
  • Packaged white label marketing content
  • New customer onboarding assistance
  • Visibility into service delivery and customer ticket activity

Vendor Engagement & Service Delivery

  • Vendor vetting and relationship management
  • Documentation created and maintained through IT Glue
  • Access to RMM platform with established automation and scripting
  • Service provider portal with white label service catalog documents
  • Support ticket visibility through ConnectWise integration and Streamline IT

Training & Education

  • Onsite visit and training with Collabrance team, including tech stack and RMM training
  • Ongoing assistance from a dedicated Collabrance account manager
  • Exposure to webinars and thought leadership from industry experts
  • Access to service provider portal with on-demand video training
  • Peer group opportunities

Hiring Assistance & Best Practices

  • Resources and thought leadership around IT staffing and talent retention

Our History

Collabrance was formed in 2009 by GreatAmerica Financial Services to help office technology providers diversify their business with managed IT services. Since then, we’ve helped service providers gain the experience, personnel, and tools to profitably scale their IT services business faster, with less risk.

 

In 2024, Collabrance was acquired by leading MSP growth platform The 20. We remain committed to delivering service excellence in the IT channel and beyond, now with enhanced capabilities and support for our customers.

 

Read more about Collabrance’s expansion with The 20 here.

Core Values

Our core values are the foundation of our company, essential to our success and serve as the lens through which we evaluate every business decision.

We are driven
We have a curious, learn-it-all mindset, and value learning over knowledge. We continually seek improvement and innovation.

We are accountable
We are a culture of performance and accountability, and face challenges with grit and optimism to achieve our goals.

We expect excellence
We aspire to best-in-class business practices and are relentless about exceeding expectations at every opportunity.

We win together
We win together. We communicate and collaborate. We make each other better.

Excellence & Recognition in the IT Channel