We provide U.S.-based, live answer, white label user support.
Our technicians and processes are customer-centric and provide an exceptional IT service experience.
Starting at $28 per user per month
U.S.-Based Tier 1 Service Desk
Unlimited tier 1 user support 7:00 a.m. - 7:00 p.m. CT via live answer service desk, white label email address, or desktop chat feature
Vendor engagement, including ISP and phone systems
Line of business application assistance
Productivity application assistance
Collabrance ticket and billing integration with ConnectWise
Access to real-time service desk reporting via live BrightGauge dashboard
Documentation through IT Glue
Access to monthly reporting
Microsoft Windows Workstations
User assistance for supported operating systems
Password resets and account unlocks
Creation of Outlook profiles
Email password resets
Changes to mailboxes and distribution lists
Email account setup
The Collabrance Basic User Support offering requires a 12-month commitment to service. Agreements are flexible thereafter.
For a more comprehensive service desk experience, consider our NOC + Service Desk offering.
The Collabrancelive-answer service desk is fully staffed from 7:00 a.m. to 7:00 p.m. Central Time, Monday thru Friday (excluding holidays). We have engineers online as early as 5:30 a.m. to address high-alert issues and ensure customer environments are ready at the start of the workday. After-hours, weekend and holiday support is available at a starting rate of $172.50 per hour, billed in 15-minute increments with a 30-minute minimum.
Vendors We Use
Our goal is not to be a dispatch team; we work directly with vendors to resolve line-of-business application tickets.
Ready to Get Started?
Give us a call at 877-715-8485, email email@example.com, or click the link below to submit a request and a team member will contact you.