Contact Us

Basic User Support

We provide 100% U.S.-based, live-answer user support.

Our technicians and processes are customer-centric and provide an exceptional IT service experience.

What's Included

Starting at $29.40 per user per month

U.S.-Based Tier 1 Service Desk

  • Unlimited live-answer tier 1 user support 7:00 a.m. - 7:00 p.m. CT (support requests also accepted via email and desktop chat)
  • Line of business application assistance
  • Vendor engagement, including ISP and phone systems
  • Remote desktop access
  • Service provider access to ConnectWise ticket and billing integration
  • Access to real-time service desk reporting via live BrightGauge dashboard
  • Access to monthly reporting
  • Documentation through IT Glue
  • One-on-one training for Collabrance tools
  • Regular alignment meetings led by Collabrance service team 
  • Access to value-added services, including sales and marketing support

Microsoft Windows Workstations

  • User assistance for supported operating systems
  • Password resets and account unlocks
  • Creation of Outlook profiles
  • Email password resets
  • Changes to mailboxes and distribution lists

Mobile Devices

  • Email account setup
  • Microsoft ActiveSync

The Collabrance Basic User Support offering requires a 12-month commitment to service. Agreements are flexible thereafter.

For a more comprehensive service desk experience, consider our NOC + Service Desk offering.

After-Hours Support

The Collabrance live-answer service desk is fully staffed from 7:00 a.m. to 7:00 p.m. Central Time, Monday thru Friday (excluding holidays)We have engineers online as early as 5:30 a.m. to address high-alert issues and ensure customer environments are ready at the start of the workday. After-hours, weekend and holiday support is available at a starting rate of $202.50 per hour, billed in 15-minute increments with a 30-minute minimum.

Vendors We Use

Our goal is not to be a dispatch team; we work directly with vendors to resolve line-of-business application tickets.

Ready to Get Started?

Give us a call at 877-715-8485, email, or click the link below to submit a request and a team member will contact you.