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Collabrance Blog

Blog Feature customer service

By: Zach Wilcox
July 11th, 2022

A topic that comes up often in discussions with MSPs is when to "talk price" with prospective clients.  There isn’t a perfect time in the sales motion to bring up costs for everyone. However, in this blog, we will compare the pros and cons of different approaches so you can determine what the best option for your business is. 

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Blog Feature process

By: Marnie Stockman
June 29th, 2022

In 2020, Gartner published results of a study showing that SMBs expect 85% of their interactions with their enterprise vendor partners (such as MSPs) to be automated/digital. This means that managed service providers have the remaining 15% for human engagement. What does this look like? A QBR (Quarterly or at least Quality Business Review). 

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Blog Feature marketing

By: Hannah Allpress
June 23rd, 2022

When considering an external vendor – for any business, in any industry – the most important factor is likely to be cost. A decision maker will almost always evaluate a vendor relationship against the financial bottom line. But is cost really the most important determining factor – the factor you should base the entire decision on?  

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Blog Feature Business Practices

By: Collabrance LLC
March 31st, 2022

There’s a lot that can be said about a master MSP, and stereotypes in the industry may have you questioning the facts about working with an outsourced provider. You may not know exactly what you’re getting from Collabrance if you’ve never worked with us before, so we’re here to answer the questions most commonly asked about our master MSP model.

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Blog Feature

By: Collabrance LLC
March 24th, 2022

Whether you’re contemplating working with a master MSP for the first time or have been outsourcing for years, you’ll know that not all providers are created equal. At Collabrance, we prioritize customer needs and work to surpass industry expectations. There are many things that make Collabrance unique, but the list below encompasses what makes us stand apart from our competitors. 

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