Professionals Meeting at Collabrance

Value-Add Services

Be Different. Deliver Excellence.

Instead of just giving you an IT offering to sell, we get to know you, stay involved to recognize issues you encounter, and help turn them into opportunities to grow your MSP business faster.

 

Video Above: Collabrance, a Master MSP, high level overview video.

Build a profitable Managed IT Services business with happy customers. Your reputation depends on delivering something different, delivering exceptional service. Choose a Master MSP who is dedicated to your success and who will take care of your customer just as you would.

“They aren't saying, 'here are our services, it's up to you.' They not only hold your hand, but they take you by the hand and show you where you need to be."

– Tim Renegar, Kelly Office Solutions


 

We’re an extension of your team. We provide you with a dedicated Strategic Business Advisor who will continually offer effective tools, relevant ideas, and proven strategies to help you grow quickly and profitably with less risk. Our hands-on approach allows us to understand your specific challenges, identify opportunities and provide the right solution, so you can learn quickly and get faster results. We’re with you every step of the way to grow your Managed IT Services business.


Outsourcing Solutions for MSPs

Virtual Sales Managers & Sales Assistance

Gain the sales assistance you need to ensure you're meeting your goals and growing your business. You will be assigned a dedicated account manager who will be your main point of contact to help you on the pre-sales process, and ensure you have the best shot at closing deals. Our "Virtual Sales Managers" stay involved with your sales team to help with lead gen strategies, provide a proven sales process, role play, share talk tracks, ensure the pre-requisites of a sale are in place and even help propose a solution when needed.

Gain Sales Assistance

Pre-Sales Engineering & Onboarding Assistance

We have an entire Service Activation Team dedicated to help you seamlessly onboard new customers with our documented processes and workflows. Make sure you set a strong foundation with everything in place to make sure your customers have an amazing service experience from the beginning. Count on our Service Activation Team to help you build and propose the right solution and pricing, as well as provide assistance to get your customer onboarded and live within the expected timeline. The Service Activation team is here to help you gather the necessary information, and get your team trained and setup on our systems. Once live with our services, our Service Delivery Team will continue to work with you on a regular basis (typically weekly/bi-weekly) to talk through ticket activity and answer your questions.

Service Activation Excellence

Service Desk & NOC

We are a private-label, U.S. based Help Desk and NOC located in Cedar Rapids, Iowa. Our technicians are ready to answer the phone and provide customers with a fast and effective solution. Your customer can contact the Help Desk via phone, email or chat for any IT issues. All of the ticket interaction and changes are available to you through our ConnectWise integration. We are proud to have maintained a 95% remote resolution rate and a 97% customer satisfaction rate.

Customer Centric Help Desk

Staffing & An Extension of Your Team

Immediately grow your managed services team with 50+ Collabrance Team Members and skills to help you grow your business. Eager Service Providers can immediately go-to-market as a larger MSP business, capture larger sales, support bigger opportunities and scale faster. If you don't have your own resources to help with the onsite needs, we also have resources to help you attract, hire and retain that talent.

Expand Your Team & Skills