NOC + Service Desk

Network operations center combined with a comprehensive U.S.-based, live answer service desk.

NOC Services

24/7 remote monitoring and alerting
Endpoint detection and response (EDR) licensing, monitoring, and management
DNS filtering licensing, monitoring, and management
Proactive patch management for Microsoft Windows and 100+ third-party applications, including Google Chrome, Apple Safari, Firefox, Adobe, Dropbox, Zoom and more
Patch testing and verification
RMM scripting and automation
Hardware health monitoring
Device performance monitoring
Disk health check
HTTP/HTTPS monitoring
Proactive reboot procedures
Internet connectivity
Password policies
Change detection alerts
Service provider access to ConnectWise ticket and billing integration
Access to monthly reporting
Vendor engagement and consolidated billing
One-on-one training for Collabrance tools
Regular alignment meetings led by Collabrance service team
Access to value-added services, including sales and marketing support

U.S.-Based Service Desk

Unlimited live-answer user and workstation support 7:00 a.m. - 7:00 p.m. CT (support requests also accepted via email and desktop chat)
Access to tier 2 and tier 3 resources
Moves, adds, changes – Microsoft Active Directory, Entra ID, Microsoft 365 / Office 365
Security and distribution group management
Printer and file sharing permission management
Spam filtering
Remote desktop access
Laptop drive encryption
Mobile device email account setup
Microsoft ActiveSync
Access to real-time service desk reporting via live BrightGauge dashboard
Documentation through IT Glue
Oversight of the customer's environment and industry-leading best practices

After-Hours Support

The Collabrance live-answer service desk is fully staffed from 7:00 a.m. to 7:00 p.m. Central Time, Monday thru Friday (excluding holidays). We have engineers online as early as 5:30 a.m. to address high-alert issues and ensure customer environments are ready at the start of the workday. After-hours, weekend and holiday support is available at a starting rate of $202.50 per hour, billed in 15-minute increments with a 30-minute minimum.

Vendors We Use

Our goal is not to be a dispatch team; we work directly with vendors to resolve line-of-business application tickets.

Contact Collabrance

Questions? Give us a call at 877-715-8485, email sales@collabrance.com, or click the link below to submit a request and a team member will contact you.

Talk to Us

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