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NOC + Service Desk

Network operations center combined with a comprehensive U.S.-based, live answer service desk

What's Included

Starting at $44.10 per user per month and $89.25 per server per month

NOC Services

  • 24/7 remote monitoring and alerting
  • Proactive patch management of over 25 third-party applications, including Windows, Google Chrome, Apple Safari, Adobe, Dropbox, Zoom and more
  • Product licensing and management of N-able, N-central, DNSFilter and more
  • Endpoint detection and response
  • HTTP/HTTPS monitoring
  • Disk health check
  • Proactive reboot procedures
  • Device performance monitoring
  • Hardware health monitoring
  • Hardware and software inventory and reporting
  • RMM scripting and automation
  • Customizable Connect2Help tray tool
  • Collabrance ticket and billing integration within ConnectWise
  • Access to monthly reporting
  • Access to and training on Collabrance RMM tools

U.S.-Based Service Desk

  • Unlimited user support 7:00 a.m. - 7:00 p.m. CT via live answer service desk, white label email address, or desktop chat feature
  • Access to tier 2 and tier 3 resources 
  • Vendor engagement, including ISP and phone systems
  • Line of business application assistance
  • Upgraded productivity application assistance
  • Moves, adds, changes – Microsoft Active Directory, Office 365, password updates
  • Mobile devices wi-fi and email connectivity
  • Access to real-time service desk reporting via live BrightGauge dashboard
  • Documentation through IT Glue
  • Oversight of the customer's environment and industry-leading best practices

After-Hours Support

The Collabrance live-answer service desk is fully staffed from 7:00 a.m. to 7:00 p.m. Central Time, Monday thru Friday (excluding holidays)We have engineers online as early as 5:30 a.m. to address high-alert issues and ensure customer environments are ready at the start of the workday. After-hours, weekend and holiday support is available at a starting rate of $202.50 per hour, billed in 15-minute increments with a 30-minute minimum.

Vendors We Use

Our goal is not to be a dispatch team; we work directly with vendors to resolve line-of-business application tickets.

Contact Collabrance

Questions? Give us a call at 877-715-8485, email, or click the link below to submit a request and a team member will contact you.