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NOC + Service Desk

Network operations center combined with a comprehensive U.S.-based, live answer service desk.

What's Included

Starting at $44.10 per user per month and $89.25 per server per month

NOC Services

  • 24/7 remote monitoring and alerting
  • Endpoint detection and response (EDR) licensing, monitoring, and management
  • DNS filtering licensing, monitoring, and management
  • Proactive patch management for Microsoft Windows and 100+ third-party applications, including Google Chrome, Apple Safari, Firefox, Adobe, Dropbox, Zoom and more
  • Patch testing and verification
  • RMM scripting and automation 
  • Hardware health monitoring
  • Device performance monitoring
  • Disk health check
  • HTTP/HTTPS monitoring
  • Proactive reboot procedures
  • Internet connectivity
  • Password policies
  • Change detection alerts
  • Service provider access to ConnectWise ticket and billing integration 
  • Access to monthly reporting 
  • Vendor engagement and consolidated billing
  • One-on-one training for Collabrance tools
  • Regular alignment meetings led by Collabrance service team
  • Access to value-added services, including sales and marketing support

U.S.-Based Service Desk

  • Unlimited live-answer user and workstation support 7:00 a.m. - 7:00 p.m. CT (support requests also accepted via email and desktop chat)
  • Access to tier 2 and tier 3 resources 
  • Moves, adds, changes – Microsoft Active Directory, Entra ID, Microsoft 365 / Office 365
  • Security and distribution group management
  • Printer and file sharing permission management
  • Spam filtering
  • Remote desktop access
  • Laptop drive encryption
  • Mobile device email account setup 
  • Microsoft ActiveSync
  • Access to real-time service desk reporting via live BrightGauge dashboard
  • Documentation through IT Glue
  • Oversight of the customer's environment and industry-leading best practices

After-Hours Support

The Collabrance live-answer service desk is fully staffed from 7:00 a.m. to 7:00 p.m. Central Time, Monday thru Friday (excluding holidays)We have engineers online as early as 5:30 a.m. to address high-alert issues and ensure customer environments are ready at the start of the workday. After-hours, weekend and holiday support is available at a starting rate of $202.50 per hour, billed in 15-minute increments with a 30-minute minimum.

Vendors We Use

Our goal is not to be a dispatch team; we work directly with vendors to resolve line-of-business application tickets.

Contact Collabrance

Questions? Give us a call at 877-715-8485, email, or click the link below to submit a request and a team member will contact you.