By:
Collabrance LLC
July 25th, 2024
Updated 7/25/2024 Internship programs have long been popular among college undergrads – and for good reason. An internship gives students real-world work experience in their area of study and, in many cases, affords them an hourly wage or academic credit toward graduation. There are longer-term benefits, too; according to the National Association of Colleges and Employers (NACE), over 70% of employers end up offering their interns full-time positions, making an internship a “golden ticket” for students searching for their dream job.
By:
Collabrance LLC
June 7th, 2024
Technical documentation – the process of collecting, recording and sharing the information needed to resolve certain issues, execute various functions and, generally, for a support team to operate optimally – is a crucial factor in an MSP’s quality of service. A reliable database of knowledge for your team not only improves the customer experience, it fosters time and cost efficiencies for your managed IT business, too. In this blog, we’ll explore the advantages of strong IT documentation and review best practices MSPs can use to make documentation an indispensable technical tool.
By:
Collabrance LLC
April 24th, 2024
Microsoft will end support for Windows 10 – its most popular operating system – in October 2025. The current version of Windows 10, 22H2, is the final feature update.
By:
Collabrance LLC
March 15th, 2024
Solution selling isn’t a new concept. The problem-based methodology gained popularity in the 1980s and has remained a classic sales blueprint since – for good reason! It’s a simple formula built around identifying a prospect’s needs and recommending products and services that will benefit their business on a “big picture” scale.
By:
Collabrance LLC
February 11th, 2024
It’s not an easy time in managed IT. In a crowded market, service providers are under pressure to deliver a comprehensive IT solution with high-quality service, while behind the scenes, challenges with labor shortages and customer acquisition persist – all while managing the complexities and costs of multiple vendors and technology that’s always changing in an ever-competitive ecosystem. And despite a growing trend of midsized companies favoring in-house technology solutions to keep costs down, the global managed services market continues to expand – forecasted to grow 14% annually through 2030. MSPs who want to survive and thrive in an IT landscape that’s evolving at breakneck speed need to plant seeds today that will help them provide solutions that are secure, reliable, and efficient well into the future.
By:
Collabrance LLC
January 29th, 2024
Whether you’re contemplating outsourced support for your managed IT business for the first time or have been partnering for years, you know not all MSP support resources are created equal. At Collabrance, we prioritize the success of our customers and work to surpass industry expectations by focusing on relationships and service over commoditization. There are many things that make Collabrance unique, but the following attributes are what differentiate us from the competition.
By:
Collabrance LLC
January 10th, 2024
As a managed services provider (MSP), you know how important it is to provide reliable, secure, and thoughtful IT solutions to your customers. But just as important as your service offering is the way you sell your services. Without careful planning and strategy, you risk running into pitfalls that slow growth and, at worst, damage your company’s reputation. In this blog post, we will discuss some of the most common mistakes MSPs make in the sales process and effective ways to avoid them.
By:
Collabrance LLC
December 29th, 2023
The world of managed IT is constantly evolving – rapidly – and it can be challenging for managed services providers to know where to turn their focus from one moment to the next. As 2023 ends and a new year begins, we asked our Collabrance service team leaders what strategies and tactics they think MSPs should prioritize to ensure 2024 is the most successful year yet. Read on for our experts’ tips.
By:
Collabrance LLC
December 20th, 2023
Pricing and billing are often the most important parts of a managed services agreement. But even among providers who prioritize transparency and strive to provide crystal-clear pricing, unique circumstances are bound to come up.
By:
Collabrance LLC
December 5th, 2023
Most business owners today understand how critical cybersecurity is to their livelihood – and to ensure they’re adequately protected, they may choose to partner with a team of IT specialists. When considering options for outsourced IT, two choices will surface: A managed services provider (MSP) or managed security service provider (MSSP). MSPs and MSSPs both provide security solutions, but there are distinctions to be considered between the two. Let’s examine the similarities and differences between an MSP and MSSP to better understand each offering.