It’s not an easy time in managed IT. In a crowded market, service providers are under pressure to deliver a comprehensive IT solution with high-quality service, while behind the scenes, challenges with labor shortages and customer acquisition persist – all while managing the complexities and costs of multiple vendors and technology that’s always changing in an ever-competitive ecosystem. And despite a growing trend of midsized companies favoring in-house technology solutions to keep costs down, the global managed services market continues to expand – forecasted to grow 14% annually through 2030. MSPs who want to survive and thrive in an IT landscape that’s evolving at breakneck speed need to plant seeds today that will help them provide solutions that are secure, reliable, and efficient well into the future.
Whether you’re contemplating outsourced support for your managed IT business for the first time or have been partnering for years, you know not all MSP support resources are created equal. At Collabrance, we prioritize the success of our customers and work to surpass industry expectations by focusing on relationships and service over commoditization. There are many things that make Collabrance unique, but the following attributes are what differentiate us from the competition.
As a managed services provider (MSP), you know how important it is to provide reliable, secure, and thoughtful IT solutions to your customers. But just as important as your service offering is the way you sell your services. Without careful planning and strategy, you risk running into pitfalls that slow growth and, at worst, damage your company’s reputation.
The world of managed IT is constantly evolving – rapidly – and it can be challenging for managed services providers to know where to turn their focus from one moment to the next. As 2023 ends and a new year begins, we asked our Collabrance service team leaders what strategies and tactics they think MSPs should prioritize to ensure 2024 is the most successful year yet. Read on for our experts’ tips.
Pricing and billing are often the most important parts of a managed services agreement. But even among providers who prioritize transparency and strive to provide crystal-clear pricing, unique circumstances are bound to come up.
Most business owners today understand how critical cybersecurity is to their livelihood – and to ensure they’re adequately protected, they may choose to partner with a team of IT specialists. When considering options for outsourced IT, two choices will surface: A managed services provider (MSP) or managed security service provider (MSSP). MSPs and MSSPs both provide security solutions, but there are distinctions to be considered between the two. Let’s examine the similarities and differences between an MSP and MSSP to better understand each offering.
For an MSP, project work is a routine part of doing business. Things like server upgrades, email migrations, and data transfers are important tasks to keep your customers’ environments safe. Your team has the knowledge and expertise to execute these things, but they all require substantial time and resources. In this blog, we’ll cover different kinds of project work, and consider the benefits of outsourcing certain projects versus keeping the work in-house. Read on for examples below – and areas where Collabrance may be able to help.
Basic Print Support, provided by Collabrance, is an outsourced support solution that helps office technology providers get the most value from their multifunction device sales and service.
In today's digital world – where nearly every function of business happens online – cybersecurity is a topic that should be at the forefront of every business owner's mind. As a master managed services provider, Collabrance provides the security solutions IT providers need to deliver comprehensive security to their SMB customers. In this blog, we'll discuss essential cybersecurity best practices you can share with your customers to strengthen their defenses and protect sensitive data.
Did you know compromised user passwords are among the most common causes of security breaches? According to the National Cybersecurity Alliance, 81% of all hacking-related incidents are due to weak and stolen passwords. Cyber criminals know a company’s passwords are the keys to its tools and accounts – and if cyber criminals are able to get those keys, they gain control of a business’s data, workflow, and reputation.