At Collabrance, a persistent challenge we hear from MSPs is the difficulty of hiring and retaining technical talent. And while working with an outsourced provider can relieve the strain of an understaffed team, it doesn’t eliminate the need to create a positive work environment. Keeping our team of service desk technicians engaged is something I think about a lot in my day-to-day, and I’ve learned a few things about employee satisfaction over the course of my career.
I’ve been in customer service for the entirety of my career. I’ve held roles in food service, hospitality, and currently information technology. If there was a role that involved helping customers, I was there. As such, I view all customer service situations with an eye that may be more critical than most, and for the past few years, I have found myself muttering more frequently that “customer service is dead.” Pleasant interactions with customer service employees are sparse at best and having an excellent experience is rare.
An internship is your personal ticket to getting your dream job. According to the National Association of Colleges and Employers (NACE), just over 70% of employers end up offering their interns full-time jobs, and almost 80% of students accept these offers. There are more benefits to a great internship than we can count. In this blog, current and past interns at Collabrance are going to highlight what makes a great internship, and what they have learned through their experience.
