NOC & Service Desk

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NOC & Service Desk

Live-Answer Service Desk & Network Operations Center

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Enjoy a private-label Service Desk & NOC located in the Midwest.

The Collabrance Service Desk and NOC has actively maintained an average 97% satisfaction rate from end-user customers. Our technicians and processes are customer-centric and provide an exceptional IT service experience. Our MSP partners enjoy:

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What's Included in NOC & Service Desk


NOC &
Service Desk


Preventative Maintenance
Hardware Health Monitoring (*All require appropriate software to be installed depending on Hardware model) X
Device Performance Monitoring X
Disk Health Check (Disk issues identified and flagged as appropriate) X
AV and Patch Monitoring X
3rd Party Patching - Windows (Java; Adobe and Chrome Coming Soon) X
HTTP/HTTPS Monitoring X
Proactive Reboot Procedures X
Patching Verification X
Internet Connectivity X
Moves, Adds, Changes
Active Directory and ExchangeX
Security and Distribution Group Management X
Printer and File Sharing Permission Management X
SPAM Filtering X
Password Updates X
Microsoft Windows and Apple Mac Workstations
Support up to, and through the OS (Support currently installed OS. Service Provider responsible for new installs and reimages) X
Mobile Devices (Smartphones / Tablets)
Email Account Setup (Setup on default email app) X
ActiveSync X
Help Desk
Live-Answer Service Desk X
Reporting
Remote Resolution Rate X
License Key Inventory Report X
Hardware Upgrade Planning Report X
Quarterly Business Review Report X
Capacity Planning Report X
Hardware Inventory Report X
SLA Reporting X
Other
Sales Support X
Pre-Sales Engineering Support X
Onboarding Support X

Click here to compare with other Collabrance MSP Offerings.


“Current customers who were migrated to Collabrance saw a significant improvement with the Service Desk.”

- Erb's Technology Group

Collabrance Support

  • Project management
  • Verify & clairfy
  • Configure & implement UTM
  • Configure data protection
  • Verify all devices meet standards
  • Verify installation
  • Collabrance systems ready
    (monitoring & alerting)
  • Create email migration plan
  • Create accounts
  • Migrate data
  • Update Public DNS

Service Provider Responsibilities

  • Collect data identified
  • Deliver UTM & BDR devices
  • Install switches
  • Deploy new hardware
  • Ensure all devices meet standards
  • Install agents
  • Remove & install AV
  • Provide user orientation
  • Respond to escalated tickets
  • Update Outlook profiles
  • Configure phones

Other Collabrance Offerings for MSPs

Find other opportunities to help your customers with our flexible managed services offerings.

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