Live-Answer Service Desk & Network Operations Center
The Collabrance Service Desk and NOC has actively maintained an average 97% satisfaction rate from end-user customers. Our technicians and processes are customer-centric and provide an exceptional IT service experience. Our MSP partners enjoy:
|24/7 RMM Monitoring with 7-7CST NOC Remediation M-F||X|
|Hardware Health Monitoring||X|
|Device Performance Monitoring||X|
|Disk Health Check||X|
|AV and Patch Monitoring||X|
|Patching - Windows and 3rd Party Patching||X|
|Proactive Reboot Procedures||X|
|Moves, Adds, Changes|
|Active Directory and Exchange||X|
|Security and Distribution Group Management||X|
|Printer and File Sharing Permission Management||X|
|Microsoft Windows and Apple Mac Workstations|
|Support up to, and through the OS||X|
|Remote Desktop Access||X|
|Mobile Devices (Smartphones / Tablets)|
|Email Account Setup||X|
|Live-Answer Service Desk||X|
|Remote Resolution Rate||X|
|License Key Inventory Report||X|
|Hardware Upgrade Planning Report||X|
|Quarterly Business Review Report||X|
|Capacity Planning Report||X|
|Hardware Inventory Report||X|
|Pre-Sales Engineering Support||X|
Click here to compare with other Collabrance MSP Offerings.
Service Providers can budget the NOC & Service Desk Offering cost to be $34/user/month (20+ user environments) and $80 server/month. Collabrance has a $250 monthly minimum for NOC & Service Desk customers.
We have a $750 minimum billing commitment. This can make up 1-2 customer environments. From there you have the flexibility to pick the customers who you feel are a good fit.
We provide live-answer, white-labeled support. See what end-user customers say about their experience working with our Help Desk.
• With Collabrance remediating alerts, we require all customers to be incorporated into our RMM system, SolarWinds N-Central.
• Collabrance uses ConnectWise and has developed a ConnectWise integration if you use it as well otherwise we are able to pass escalated tickets to your team via email.
• Collabrance uses IT Glue in which we utilize Glue Connect feature to be able to manage configuration and customer information with MSPs. It is required to have IT Glue; if you do not have your own instance, you can purchase through Collabrance.
Learn more about the tools Collabrance uses.
Service Providers working with Collabrance enjoy flexible month-to-month contracts with no fixed-term requirements.
Find other opportunities to help your customers with our flexible managed services offerings.