NOC & Service Desk

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NOC & Service Desk

Live-Answer Service Desk & Network Operations Center

 

Enjoy a private-label Service Desk & NOC located in the Midwest.

The Collabrance Service Desk and NOC has actively maintained an average 97% satisfaction rate from end-user customers. Our technicians and processes are customer-centric and provide an exceptional IT service experience. Our MSP partners enjoy:

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What's Included in NOC & Service Desk

 
NOC &
Service Desk

 
Preventative Maintenance
Hardware Health Monitoring  X
Device Performance Monitoring X
Disk Health Check  X
AV and Patch Monitoring X
Patching - Windows and 3rd Party Patching  X
HTTP/HTTPS Monitoring X
Proactive Reboot Procedures X
Patching Verification X
Internet Connectivity X
DNS Filtering X
Moves, Adds, Changes
Active Directory and Exchange X
Security and Distribution Group Management X
Printer and File Sharing Permission Management X
SPAM Filtering X
Password Updates X
Microsoft Windows and Apple Mac Workstations
Support up to, and through the OS  X
Remote Desktop Access X
Mobile Devices (Smartphones / Tablets)
Email Account Setup  X
ActiveSync X
Help Desk
Live-Answer Service Desk X
Reporting
Remote Resolution Rate X
License Key Inventory Report X
Hardware Upgrade Planning Report X
Quarterly Business Review Report X
Capacity Planning Report X
Hardware Inventory Report X
SLA Reporting X
Other
Sales Support X
Pre-Sales Engineering Support X
Onboarding Support X

Click here to compare with other Collabrance MSP Offerings.

Collabrance Onboarding Support

  • Project management of customer on-boarding process
  • Configure & implement UTM (if purchased through Collabrance)
  • Configure data protection (if purchased through Collabrance)
  • Verify all devices meet standards
  • Verify installation of tools
  • Collabrance systems ready
    (monitoring & alerting)
  • Create email migration plan (if applicable)
    • Create accounts
    • Migrate data
    • Update Public DNS

Service Provider Onboarding Responsibilities

  • Collect data identified
  • Deliver UTM & BDR devices
  • Install switches
  • Deploy new hardware
  • Ensure all devices meet standards
  • Install agents
  • Remove & install AV
  • Provide user orientation
  • Respond to escalated tickets
  • Update Outlook profiles
  • Configure phones

Pricing & FAQs

How much does it cost for the NOC & Service Desk Offering?

Service Providers can budget the NOC & Services Desk Offering cost to be $34 per user/month and $79 per server/month.

What are you upfront investments and commitments?

We have a minimum of 20+ users which can make up 1-2 customer environments. From there you have the flexibility to pick the customers who you feel are a good fit.

What is the customer support experience? 

We provide live-answer, white-labeled support. See what end-user customers say about their experience working with our Help Desk.

How do you work with our tools?

•    With Collabrance remediating alerts, we require all customers to be incorporated into our RMM system, SolarWinds N-Central.
•    Collabrance uses ConnectWise and has developed a ConnectWise integration if you use it as well otherwise we are able to pass escalated tickets to your team via email. 
•    Collabrance uses IT Glue in which we utilize Glue Connect feature to be able to manage configuration and customer information with MSPs. It is required to have IT Glue;            if you do not have your own instance, you can purchase through Collabrance.

Learn more about the tools Collabrance uses.

What are your contract terms? 

Service Providers working with Collabrance enjoy flexible month-to-month contracts with no fixed-term requirements.


Other Collabrance Offerings for MSPs

Find other opportunities to help your customers with our flexible managed services offerings.

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