NOC Services

Be Different. Deliver Excellence.

NOC Services

RMM Monitoring & Remediation without Service Desk

Provide a stable platform for business' computing needs.

Server and workstation support provides a stable platform for a business’ computing needs. Monitoring and remediation are setup to keep the servers and workstations healthy up to and through the operating system. Server support is required on every server in an environment, whether physical or virtual, production, development, or demo. MSPs enjoy:


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What's Included in NOC Services


NOC
Services


Preventative Maintenance
Hardware Health Monitoring (All require appropriate software to be installed depending on Hardware model) X
Device Performance Monitoring X
Disk Health Check (Disk issues identified and flagged as appropriate) X
AV and Patch Monitoring X
Patching - Windows and 3rd Party Patching (Java, Adobe, Flash, Chrome and Firefox) X
HTTP/HTTPS Monitoring (Monitoring of Availability of Internally or Externally facing websites specified at onboarding) X
Proactive Reboot Procedures X
Patching Verification (After patching, Collabrance checks monitored Windows services for any failures and remediates if needed. Collabrance also check for servers in a down state and will escalate back to Service Provider if needed.) X
Reporting
Remote Resolution Rate X
License Key Inventory Report X
Hardware Upgrade Planning Report X
Capacity Planning Report X
Hardware Inventory Report X
Quarterly Business Review Report X
Other
Sales Support X
Pre-Sales Engineering Support X
Onboarding Support X

Click here to compare all Collabrance MSP Offerings.

Collabrance Support

  • Project management
  • Verify & clarify information
  • Verify installation
  • Verify all devices meet standards
  • Collabrance systems ready
    (monitoring and alerting)


Service Provider Responsibilities

  • Collect information identified in data requirements document
  • Install agents
  • Remove and/or install AV if needed
  • Ensure devices meet standards (OS, RAM, disk)
  • Inform Subscriber that service is active
  • Respond to escalated tickets



Other Collabrance Offerings for MSPs

Find other opportunities to help your customers with our flexible managed services offerings.

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