Onboarding Assistance

Be Different. Deliver Excellence.

Service activation assistance for efficient customer onboardings.

Collabrance provides a Service Activation Team, who is a dedicated resource to help you onboard new managed services clients. Our Service Activation Team provides project management and technical support to your team.


Network Assessments & Reporting

  • 1-on-1 Onboarding training
  • Best practices on preparing a network
  • How to run a network discovery for the best results
  • Assist your onsite technical team
  • Identify & collect all data needed in a customer’s network
  • Generate reports (i.e. hardware inventory, network assessment, active directory users)

Onboarding Coordination & Implementation Services

  • Pre-Implementation call
  • Review orders & information
  • Create & monitor onboarding plan
  • Assign tasks & responsibilities
  • Configure & install UTM devices & data protection services

  • Ensure new subscribers are correctly setup in RMM & PSA systems
  • Deploy hosted email solution & migrate existing email

Work with the Collabrance Service Activation Team and use our processes to save time, headaches, and create exceptional IT service experiences to your new customers.

Onboarding Tips