Marnie Stockman is a Co-founder and CEO of Lifecycle Insights, the fastest growing QBR platform for MSPs. Their goal is to help MSP deliver the QBR their customer deserves with automation and strategy. When she isn’t presenting on QBRs and Customer Success, she can be found chasing a golf ball around with her husband or playing volleyball with her 20-something children.
June 29th, 2022
In 2020, Gartner published results of a study showing that SMBs expect 85% of their interactions with their enterprise vendor partners (such as MSPs) to be automated/digital. This means that managed service providers have the remaining 15% for human engagement. What does this look like? A QBR (Quarterly or at least Quality Business Review).