Offering Comparisons

Be Different. Deliver Excellence.

Which MSP offering is best for you and your customers?

Find the right fit to help you scale your business and provide customers the technology and services they seek.

Collabrance offers MSPs different offerings to help you capture more opportunity, and provide your end-user customers the solution that best fits their needs.

 
NOC Services
 

NOC & Service Desk
 

MSP Offering
 

MSSP Offering
 
Preventative Maintenance
Hardware Health Monitoring X X X X
Device Performance Monitoring X X X X
Disk Health Check X X X X
AV and Patch Monitoring X X X X
Patching - Windows and 3rd Party Patching X X X X
HTTP/HTTPS Monitoring X X X X
Proactive Reboot Procedures X X X X
Patching Verification X X X X
Internet Connectivity X X X X
DNS Filtering X X X X
Password Policy   X X X
Moves, Adds, Changes
Active Directory and Exchange   X X X
Security and Distribution Group Management   X X X
Printer and File Sharing Permission Management   X X X
SPAM Filtering   X X X
Password Updates   X X X
Microsoft Windows and Apple Mac Workstations
Support up to, and through the OS X X X X
Remote Desktop Access   X X X
Laptop Drive Encryption       X
Password Management Software       X
Mobile Devices (Smartphones / Tablets)
Email Account Setup   X X X
ActiveSync   X X X
Unlimited Help Desk
Live-Answer Service Desk   X X X
Backup - Image Level
Monitor, Remediate and Restore     X X
Bare Metal Restore     X X
Local Virtualization     X X
Cloud Virtualization     X X
Backup - File Level
Monitor and Remediate     X X
Recovery of Individual Files     X X
Backup - Named Files
Monitor and Remediate       X
Recovery of Individual Files       X
Unified Threat Management (UTM)
HaaR®, including Hardware, Warranty, Replacement     X X
Updates: OS and Signature     X X
Change Requests     X X
Routing, Policies and Network/Port Address Translation     X X
Content Filtering     X X
SSL VPN     X X
2 Factor Authentication       X
LDAP Authentication Integration     X X
IPSec VPN     X X
ISP Failover Configuration     X X
Intrusion Detection & Prevention System (IDS & IPS)     X X
Email Solution
Monitored and secured Hosted Exchange or O365     X X
Access to mailbox, calendar, contacts, notes and tasks     X X
Full support including moves/add/changes     X X
Advanced Threat Protection (ATP)       X
Data Loss Prevention (DLP)       X
Security Awareness Training
Baseline Email Phishing Campaign       X
Security Awareness Video       X
Additional Phishing Campaigns       X
Quarterly Video Training (PCI, HIPPA, etc.)       X
Endpoint Detection and Response (EDR)
Utilization of Artificial Intelligence (AI)       X
Threat Detection       X
Investigation of Indicators of Compromise (IOCs)       X
Threat Containment & Remediation       X
Activity Report and Threat Hunting       X
Dark Web Monitoring
Fully managed dark web status monitoring       X
Real-time notifications with details of compromises       X
SIEM & SOC Services       X
24x7x365 Security Operations Center (SOC)       X
SIEM Solution with high-speed, real-time analysis of event logs       X
Security Threat Research       X
SOC 2 Compliant Provider       X
Reporting
Remote Resolution Rate X X X X
UTM Report     X X
License Key Inventory Report X X X X
Hardware Upgrade Planning Report X X X X
Quarterly Business Review Report X X X X
Capacity Planning Report X X X X
Hardware Inventory Report X X X X
Account Scorecard (Service Provider Trending)   X X X
SLA Reporting   X X X
Monthly Web Traffic Overview Report (UTM)     X X
Other
Sales Support X X X X
Pre-Sales Engineering Support X X X X
Onboarding Support X X X X

Next Steps

Interested in learning more? Contact our Sales Team today to discuss what opportunities are available to you!

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