MSP Offering Comparisons

Be Different. Deliver Excellence.

Which MSP offering is best for you and your customers?

Find the right fit to help you scale your business and provide customers the technology and services they seek.

Collabrance offers MSPs different offerings to help you capture more opportunity, and provide your end-user customers the solution that best fits their needs.


NOC Services


NOC &
Service Desk



Complete MSP Offering
Preventative Maintenance
Hardware Health Monitoring X X X
Device Performance Monitoring X X X
Disk Health Check X X X
AV and Patch Monitoring X X X
3rd Party Patching - Windows X X X
HTTP/HTTPS Monitoring X X X
Proactive Reboot Procedures X X X
Patching Verification X X X
Internet Connectivity X X X
Moves, Adds, Changes
Active Directory and Exchange X X
Security and Distribution Group Management X X
Printer and File Sharing Permission Management X X
SPAM Filtering X X
Password Updates X X
Microsoft Windows and Apple Mac workstations
Support up to, and through the OS X X
Mobile Devices (Smartphones / Tablets)
Email Account Setup X X
ActiveSync X X
Help Desk
Live-Answer Service Desk X X
Backup - Image Level
Monitor, Remediate and Restore X
Bare Metal Restore X
Local Virtualization X
Cloud Virtualization X
Backup - File Level
Monitor and Remediate X
Recovery of Individual Files X
Unified Threat Management (UTM)
HaaR®, including Hardware, Warranty, Replacement X
Updates: OS and Signature X
Change Requests X
Routing, Policies and Network/Port Address Translation X
Content Filtering X
SSL VPN X
2 Factor Authentication X
LDAP Authentication Integration X
IPSec VPN X
ISP Failover Configuration X
Reporting
Remote Resolution Rate X X X
UTM Report X
License Key Inventory Report X X X
Hardware Upgrade Planning Report X X X
Quarterly Business Review Report X X X
Capacity Planning Report X X X
Hardware Inventory Report X X X
Account Scorecard (Service Provider Trending) X
SLA Reporting X X
Monthly Web Traffic Overview Report (UTM) X
Other
Sales Support X X X
Pre-Sales Engineering Support X X X
Onboarding Support X X X

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Next Steps

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