Why Collabrance
Be Different. Deliver Excellence.
Collabrance was built to help you achieve greater success in managed services.
We're more than just a Master MSP, but an extension of your team who is passionate about helping you grow your managed services business faster, with less headaches. If you're not successful, we're not successful. We celebrate accomplishments with you, and help you overcome challenges if you're experiencing pain. We stay actively involved to do everything we can to help MSPs increase profitability, improve service, and keep your customers for a lifetime.
“Everyone at Collabrance is very knowledgeable, friendly and trustworthy. They go the extra mile to help us be better in all aspects of our business.”
Gary Harouff
President, AIS
Beyond just offering a NOC and Service Desk, here are some other differentiators we offer:
People & Personal Assistance
- Easy Access to Senior Leadership Team
- Dedicated Product Director who can provide assistance as your Sales Engineer
- Service Activation Team to improve customer onboardings
- Sales coaching from Strategic Business Advisors to help build a lead generation strategy, pipeline of prospects and higher close rates
- Team visits to help with onsite trainings
- Hiring and profiling potential candidates for your onsite team
Products & Services
- Regular business reviews to identify areas of opportunities
- Financing Hardware-as-a-Rental (HaaR®) to increase your revenue stream
- Project based work to help you scale quicker like Hardware-as-a-Project or Infrastructure-as-a-Service (IaaS)
- Vetted technology stack and vendor management to help you go-to-market faster
- 24/7 Access to online Service Provider Portal full of sales and white-label marketing tools, trainings, documentation and processes
- 93%+ Remote remediation rate to solve your customers IT issues
- Financial modeling for best in class performance
- Access to industry thought leaders, peer groups and ongoing trainings to advance your knowledge
Service Excellence
- Received a 97.2% customer satisfaction rating during FY17
- Delivers "The GreatAmerica Experience"
- 4.8 out of 5.0 average customer satisfaction score
- Live-answer, no voicemail, no auto-attendant
- Midwest-Based in the U.S. (Cedar Rapids, IA)
- Friendly and knowledgeable technicians hired for their attitude and aptitude
The Industry on Outsourcing to a Master MSP
"Outsourcing is a powerful option for all MSPs since it allows them to scale immediately without the expensive overhead and frees up technical staff to focus on new service offerings."
- Kaseya Global MSP Pricing Survey 2017
"MSPs at best in class profitability are more likely to use a Master MSP. Outsource so you can focus on your incentive compensation, marketing, sales, account management and financial OMLs. The executive who masters these first, wins."
- Paul Dippell, Founder & CEO of Service Leadership, Inc.
"78% of IT departments must use outside supplementary staff."
MSP Best Practices from Industry Thought Leaders
- What is a Master MSP?
- How a Master MSP Can Help You (Service Leadership Webinar with Paul Dippell)
- Benefits of a Master MSP
- 6 Signs It's Time to Outsource with a Master MSP
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Find out what's needed to work with Collabrance and contact us today for an opportunity to work with Collabrance!