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Blog Feature Managed IT services

By: Collabrance LLC
June 7th, 2024


Technical documentation – the process of collecting, recording and sharing the information needed to resolve certain issues, execute various functions and, generally, for a support team to operate optimally – is a crucial factor in an MSP’s quality of service. A reliable database of knowledge for your team not only improves the customer experience, it fosters time and cost efficiencies for your managed IT business, too. In this blog, we’ll explore the advantages of strong IT documentation and review best practices MSPs can use to make documentation an indispensable technical tool.

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Blog Feature Best practices

By: Collabrance LLC
February 11th, 2024


It’s not an easy time in managed IT. In a crowded market, service providers are under pressure to deliver a comprehensive IT solution with high-quality service, while behind the scenes, challenges with labor shortages and customer acquisition persist – all while managing the complexities and costs of multiple vendors and technology that’s always changing in an ever-competitive ecosystem. And despite a growing trend of midsized companies favoring in-house technology solutions to keep costs down, the global managed services market continues to expand – forecasted to grow 14% annually through 2030. MSPs who want to survive and thrive in an IT landscape that’s evolving at breakneck speed need to plant seeds today that will help them provide solutions that are secure, reliable, and efficient well into the future.

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Blog Feature Managed IT services

By: Collabrance LLC
January 29th, 2024


Whether you’re contemplating outsourced support for your managed IT business for the first time or have been partnering for years, you know not all MSP support resources are created equal. At Collabrance, we prioritize the success of our customers and work to surpass industry expectations by focusing on relationships and service over commoditization. There are many things that make Collabrance unique, but the following attributes are what differentiate us from the competition.

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Blog Feature Cybersecurity

By: Collabrance LLC
October 16th, 2023


By now, providers of managed IT are well aware of multi-factor authentication (MFA) and its critical role in IT security – but small to medium sized businesses can be slow to embrace a new technical tool. Your customers may see MFA as an unnecessary added step that will only slow down productivity. In this blog, we’ll share ways to demonstrate to your customers that MFA is not only useful, it’s essential to their security strategy.

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Blog Feature Cybersecurity

By: Jay Allpress
October 24th, 2022


We’re nearing the end of October, and the end of another Cybersecurity Awareness Month. Cybersecurity is important year-round, but with a heightened focus the last four weeks, we should maximize the opportunity to shine a light on cybersecurity-related topics. Call it opportunistic, but as security professionals, we need all the leverage we can get.

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Blog Feature Cybersecurity

By: John Schroeder
August 31st, 2022


The success of ransomware attack methods has created a commodity market for criminal activity. Transactions are fast and focused on volume, and methods rapidly change with social and financial trends.

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