We’re nearing the end of October, and the end of another Cybersecurity Awareness Month. Cybersecurity is important year-round, but with a heightened focus the last four weeks, we should maximize the opportunity to shine a light on cybersecurity-related topics. Call it opportunistic, but as security professionals, we need all the leverage we can get.
It’s October, which means pumpkins are being judged for size and shape by clever decorators and children are daydreaming about the candy treats they might receive on Halloween. But for the rest of us, it’s Cybersecurity Awareness Month! Started in 2004 by the Department of Homeland Security, Cybersecurity Awareness Month is an opportunity to educate your customers, coworkers, and friends about how to protect their identities and data.
October may be the official "cybersecurity month", but it appears some have missed the memo. According to Accenture’s State of Cybersecurity Resilience report, security attacks increased 31% from 2020 to 2021, with the number of attacks per company reaching 270 annually. A 2022 UpCity study found that only 50% of U.S. businesses have a formal cybersecurity plan, and of those, 32% haven't updated their plan since the COVID-19 pandemic introduced remote and hybrid operations.
I’ve been in customer service for the entirety of my career. I’ve held roles in food service, hospitality, and currently information technology. If there was a role that involved helping customers, I was there. As such, I view all customer service situations with an eye that may be more critical than most, and for the past few years, I have found myself muttering more frequently that “customer service is dead.” Pleasant interactions with customer service employees are sparse at best and having an excellent experience is rare.
The success of ransomware attack methods has created a commodity market for criminal activity. Transactions are fast and focused on volume, and methods rapidly change with social and financial trends.
An internship is your personal ticket to getting your dream job. According to the National Association of Colleges and Employers (NACE), just over 70% of employers end up offering their interns full-time jobs, and almost 80% of students accept these offers. There are more benefits to a great internship than we can count. In this blog, current and past interns at Collabrance are going to highlight what makes a great internship, and what they have learned through their experience.
A topic that comes up often in discussions with MSPs is when to "talk price" with prospective clients. There isn’t a perfect time in the sales motion to bring up costs for everyone. However, in this blog, we will compare the pros and cons of different approaches so you can determine what the best option for your business is.
In 2020, Gartner published results of a study showing that SMBs expect 85% of their interactions with their enterprise vendor partners (such as MSPs) to be automated/digital. This means that managed service providers have the remaining 15% for human engagement. What does this look like? A QBR (Quarterly or at least Quality Business Review).
When considering an external vendor – for any business, in any industry – the most important factor is likely to be cost. A decision maker will almost always evaluate a vendor relationship against the financial bottom line. But is cost really the most important determining factor – the factor you should base the entire decision on?
There’s a lot that can be said about a master MSP, and stereotypes in the industry may have you questioning the facts about working with an outsourced provider. You may not know exactly what you’re getting from Collabrance if you’ve never worked with us before, so we’re here to answer the questions most commonly asked about our master MSP model.
